In this application, you can also assign issue priority and streamline data for
Through sophisticated workflows and by creating ad hoc manual tasks, you can fully customize and implement issue resolution processes tailored to the needs of your company.
To further improve efficiency, task escalation mechanism to higher-lever stakeholder is triggered if task assignment isn’t completed by established deadline.
This application also offers advanced analytics and KPIs to improve your future decision-making processes. For example, you can get insight using indicators such as average resolution time by issue type, CSR team productivity, and so on.
See how easy it is to seamlessly manage all aspects of your business onlineREQUEST A DEMO